Is anyone else experiencing slow transaction page ...
# general
r
Is anyone else experiencing slow transaction page loads? We're seeing some long client renders on our sales orders.
e
This might be related to Avalara if you're using them. They're having issues.
r
Thanks for the heads up. We are using Avalara. How long have you've been experiencing Avatax issues?
e
This just started today. We know what the problem is because we've had issues before. They have a logging endpoint that goes down a couple of times a year. It's completely unnecessary as it doesn't affect anything on the NetSuite side, but when it goes down it causes these issues.
If you want to take a stab at resolving it on your own, I can tell you what to do. What we do is edit the Avalara code and bypass this logging when this happens. If you search the file cabinet within their bundle find the AVA_Library.js script, there is a function in there called AVA_Logs(). If you drop a return statement right at the top (e.g. return '';), it will skip right over this call and should speed things up again.
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r
Thank you for the tip!
n
Does anyone know what does this logging do for Avalara? Is there any issue with keeping it off? How do we know when the issue with the endpoint is resolved?
e
It's performance and error logging so that Avalara can monitor how their bundle is performing in the wild. There is no customer impact to disable it. Sadly they'll never know about this problem because the logging endpoint IS the problem. If I couldn't work around it, I would definitely call and complain. But, spending hours on the phone trying to find one of the 2 people at Avalara that can fix the problem is not something I'm willing to do.
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l
This is extensive logging feature in Avalara, they use this for their internal purpose, you should always turn this off..
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