Hello People,
on our SCA website, the shoppers ar...
# suitecommercea
Anas Jakwani
03/04/2025, 7:44 AMHello People,
on our SCA website, the shoppers are unable to register (create new account) using mobile phones. The process works fine on desktop or laptops but it fails and display "An internal error has occurred" on mobile phones. Any reason why this might be happening?
Anas Jakwani
03/04/2025, 8:55 AM<http://Account.Register.Service.ss|Account.Register.Service.ss>s
Santiago
03/04/2025, 2:42 PMAre you using the same form for modile and desktop_
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Anas Jakwani
03/04/2025, 2:43 PMYes
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Chap Moore
03/04/2025, 4:59 PM@Steve Goldberg
Chap Moore
03/04/2025, 5:01 PMWe are facing this issue as well
Chap Moore
03/04/2025, 5:02 PMLooks like a advanced sign up suitelet issue for us
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Steve Goldberg
03/05/2025, 3:01 PMI'm not able to replicate this in my test environment, so I would suggest raising a case
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Chap Moore
03/05/2025, 4:44 PMI have raised and waiting for case to be created no one has contacted me
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Anas Jakwani
03/08/2025, 12:58 AMWe were able to resolve the issue. We had a custom field of type date in our registration form. It was working fine in desktop but throwing error on mobile devices. We couldn't find the reason for the error but had to work around the issue to resolve it.
👍🏻 1
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Chap Moore
03/08/2025, 7:54 PMNo and will give this a try