email sent from NetSuite are seeing a hard bounce

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the issue of emails sent from NetSuite experiencing a hard bounce is a common problem. This typically happens when an email sent from NetSuite to a user is blocked by the user's email server due to security reasons, such as spam or virus detection. When this happens, NetSuite flags the user's email address as a "bounced" address, and future emails to this address are not sent until the bounce flag is cleared. One of the solutions mentioned in the conversations is to regularly check the Bounced Email Address List in NetSuite and manually remove any users from your domain. This can be accessed via the following URL:

<https://system.na3.netsuite.com/app/common/entity/bouncedaddresses.nl>

. However, this is not a permanent solution as users can be re-added to the list if their email server continues to block emails from NetSuite. Another solution suggested is to turn off spam and antivirus protection for emails coming from NetSuite. However, this could potentially expose your email server to security risks. A more permanent solution would be to work with your IT department to allow emails from NetSuite through your email server's security filters, and then filter out any spam or malicious content after the fact. However, this would require a good understanding of your email server's security settings and potential risks. It's also worth noting that this issue could be due to a defect in NetSuite, as suggested by one of the users in the conversations. However, without more information, it's difficult to confirm this. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******