Consultants just told me that heavy file library size usage of capacity slows down your overall server times? Does that sound right? Wouldn't it be a statistic in the Performance app if that were the case?

Heavy usage of the file cabinet in your account? Of course I could always be wrong, but that doesn't sound correct to me either. Very much feels like a "performance issues are really tricky to pinpoint and we don't want to look like idiots who don't know what we're talking about, so we're going to throw out some BS you can chase while either we look into it to find the real answer or we just hope you forget about it and the question goes away" kind of answer.

Yeah that's the way it feels to me. we have the highest tier cloud plan for like 41000GB and we're only using 66GB. I can see a big sublist of attached files slowing down a client side load of a record but then you can optimize that in your preferences to delay sublist load so

even then it shouldn't be loading the actual files with the record, just the sublist containing the list of attached records, which shouldn't affect things much

Oh yeah, like all the slow downs are scripts which is a whole other fight I have to have

What does the application performance management say?

that's been people's excuse for not attaching documentation to orders

When I was a consultant, I pretty regularly told people to be careful with attaching a bunch of stuff (or at least not heavily), but it was more because the cost of storage in NS is ridiculous compared to Box or other alternatives. Generally, they won't charge you for it anyway if you're over unless they want to be hardasses when negotiating a renewal, but once the files are there, there's no way to move them quickly/easily on the off chance NS does decide to make an issue of it. I wonder if the wires got crossed on the "why" of not using attachments.

I don't see anywhere in APM a mention of the file library at all

Sorry I'm not talking about performance. I agree with others where it seems unlikely that the files are impacting performance and there might have just been a miscommunication on what the consultants actually said years ago. I'm just talking about the raw size of the file cabinet which you can see as a line at Setup>Company>View Billing Information.

No way files cannot be root cause of the performance, they are loaded to to record as sublist reference. Must be scripts and workflow (check the context and loops)

Agreed ☝️

another issue with workflow is folks tend to jam to many operations into one instead of creating sub workflows using run workflow action based on the condition. Because of this every states and actions runs all the time. Also people tend to select events = create + view + update and trigger = all.

@RJMNS we have 41000GB allotted and using only 66GB