how can a tax group with defined pst and gst , it calculates another pst

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the issue is related to the tax setup in NetSuite. If a tax group is defined with PST and GST, but it calculates another PST, it could be due to the configuration of the tax group or the tax codes involved. In NetSuite, tax groups are used to combine multiple tax codes. If you have a tax group that includes both PST and GST, it should calculate the taxes based on the rates defined in the tax codes. However, if it's calculating another PST, it could be due to the following reasons: 1. Incorrect Tax Code Setup: Check the tax codes that are included in the tax group. Make sure that the tax codes for PST and GST are set up correctly with the right rates. 2. Tax Code Priority: In the tax group, the tax codes are applied in the order they are listed. If there's another tax code with PST that's listed before the GST tax code, it might be applied first, causing the calculation to be off. 3. Taxable Items: The tax calculation also depends on the items in the transaction. If an item is marked as non-taxable or exempt, it might affect the tax calculation. 4. Customer Tax Exemption: If a customer is marked as tax exempt for PST, it might affect the tax calculation. Check the customer record to see if there's any tax exemption set up. As an alternate solution, you could try creating separate tax groups for PST and GST, and then apply them separately on the transactions. This way, you can ensure that the correct tax rates are applied. Remember to test the tax calculation in a sandbox account before applying any changes to the live account. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******