I'm getting the following error Card authenticatio...
# ask-stanley-ai
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I'm getting the following error Card authentication failed when trying to place an order form suitecommerce after setting up cybersource, what could the issue be?
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AI generated answer (using internal Slack threads):
The error "Card authentication failed" when trying to place an order form SuiteCommerce after setting up CyberSource could be due to several reasons: 1. Incorrect Authentication Credentials: The authentication credentials for the payment processing profile you're using might be incorrect. You may need to re-enter these credentials. This is especially true in a sandbox environment where you have to re-enter these credentials after every sandbox refresh. 2. Security Key Issues: The error message "Unspecified Cybersource error. This could indicate a problem with your current security key" suggests that there might be an issue with your security key. You should check your CyberSource account to ensure that your security key is correct and up-to-date. 3. Credit Card Information Errors: There might be errors in the credit card information entered. For example, the city values in the billing address might not be set. You should check the credit card information to ensure that it is correct. 4. CyberSource Account Errors: The error message "com.netsuite.erp.payments.credentials.PaymentProcessorCredentialsException: Exception while retrieving security certificate" suggests that there might be an issue with your CyberSource account. You should check your CyberSource account for any errors. Remember to check the details link in the payment method tab for any additional information or error messages. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.845859468
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.832594752
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.832212
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