can i transform customer payment into customer deposit

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that there isn't a native way in NetSuite to transform a customer payment into a customer deposit directly. However, there are workarounds that can be used to achieve a similar result. One method mentioned involves using a 'contra' bank account. This process involves writing a cheque to the contra account to reverse the original deposit, then using that contra account to make a customer payment. This brings the contra account back to zero. After this, the contra account can be made inactive to prevent further use. Another method mentioned is related to the integration with Shopify. If the issue is arising due to the creation of customer deposits when a sales order is pulled into NetSuite from Shopify, you can turn off the customer deposit creation process from the integration. In the Celigo Shopify integration app, go to the Billing flows and turn off the "Shopify transaction to NetSuite customer deposit (add)" flow. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******