Pass the internal customer ID through the URL to populate external form to create a case against the customer.

AI generated answer (using internal Slack threads):

To pass the internal customer ID through the URL to populate an external form and create a case against the customer, you can use URL parameters. This can be done by appending the customer ID to the URL of the form. Here's an example of how you can do this:

html
<a href="https://MY_CO_ID.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.MV_CO_ID/.f?formid=20&h=AAFdikaIN3d7zChcjqD2delf4BDa_nkcdwQz30NfTyugx3fmF90&custid=${entity.internalid}" target="_blank" rel="noopener">

In this example,

custid

is the parameter name and

${entity.internalid}

is the internal ID of the customer. Please note that you need to handle this parameter in your form to populate the customer details. You might need to write a client script attached to the form which parses parameters and fills in the appropriate fields. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******