I'm getting an Unexpected Error when accessing the...
# ask-stanley-ai
e
I'm getting an Unexpected Error when accessing the netsuite account center, what could the roof of the issue be?
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AI generated answer (using internal Slack threads):
The "Unexpected Error" when accessing the NetSuite Account Center could be due to several reasons: 1. Password Change: If you have recently changed your NetSuite password, it might take some time for the changes to propagate through all systems. This could temporarily prevent you from accessing the Account Center. 2. Role Changes: If you have recently added the Support Center role to your account, you might experience temporary access issues. This is similar to the password change scenario, where it takes some time for the changes to propagate. 3. System Defects: There could be system defects or bugs that are causing this issue. For example, there was a known defect (Defect 638303) that caused issues with accessing the NetSuite Account Center and SuiteIdeas. NetSuite usually works on these defects and releases fixes, but it might take some time for the fix to be released and applied to your account. 4. Browser Issues: Sometimes, browser-related issues such as "too many redirects" error can prevent you from accessing the Account Center. This could be due to browser settings, cache, or cookies. Trying a different browser or clearing your browser cache and cookies might help. Remember to always check the status of your account and any recent changes you've made. If the issue persists, you might want to raise a case through SuiteAnswers. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.87351191
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.86635232
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.85738939
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