Hi all! A customer made a payment through our payment processor, then later the payment processor sent us an email saying the transaction was returned not authorized (error code 29). Now AR needs to reverse the payment because funds never arrived. What is the "correct" way to do this?

If a payment was returned as not authorized, reverse it in NetSuite as follows: 1. Find the Payment: Go to Transactions > Sales > Customer Payments and locate it. 2. Reverse the Payment: • Create a Journal Entry: ▪︎ Debit AR (restore balance). ◦ Credit bank account or undeposited funds. 3. Adjust Bank Reconciliation: If the payment was deposited, apply the reversal in Bank Deposit. For frequent issues, consider integrating NetSuite with your payment processor to track real-time authorization failures.