email not being sent from invoice

AI generated answer (using internal Slack threads):

Based on the conversations, there could be several reasons why emails are not being sent from invoices in NetSuite: 1. NetSuite blocking outbound emails with the same subject line: NetSuite might block emails with the same subject line. To avoid this, you can create workflows to generate unique subject lines that include the customer name or invoice number. 2. Emails being marked as spam: Emails from NetSuite might be marked as spam by the recipient's email server. This could be due to the email server detecting that the email is coming from

@netsuite

but being masked as coming from

@yourcompany

. To resolve this, the recipient might need to whitelist

@netsuite

on their mail server. Alternatively, you could stop masking emails sent from NetSuite and have them sent as

<mailto:yourcompanyname@netsuite.com|yourcompanyname@netsuite.com>

. 3. Emails not being delivered to certain email providers: If the emails are not being delivered to certain email providers (e.g., Google/Gmail/Gsuite), it could be because the "from:" address has been marked as a spammer. Changing the "from:" address to something else might resolve this issue. 4. ISP spam detection: The Internet Service Provider (ISP) might be blocking the emails due to spam detection. In this case, setting up your own SMTP server might help, as NetSuite's mail server IP might sometimes be blacklisted due to cross-client IP sharing and campaign management. Remember to check the bounced email list in NetSuite to see if any of the emails have been bounced back. If the emails are not being bounced, then the issue is likely on the recipient's end (e.g., their mail server or spam detection). ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******