why is void button missing on payment

AI generated answer (using internal Slack threads):

The absence of the "void" button on a payment in NetSuite could be due to several reasons: 1. Permissions: Ensure that the user has the necessary permissions to void a payment. 2. Form Configuration: The void button might be moved into the "more actions" area on the form. Check the form configuration to ensure that the void button is enabled. 3. Custom Scripts or Workflows: A custom script or workflow might be removing the void button. You can check this by navigating to customization > scripting > scripted records. 4. Mode: The void button might only be visible in either Edit or View mode. Make sure to check both of these modes. 5. Payment Method: If the vendor prepayment was made by EFT (Electronic Funds Transfer), the void button might not be available. 6. Transaction Type: Certain transaction types, like Deposit Application, might not allow voids due to their complex nature. 7. Preferences: There's a preference on void with journals that disables the void button in many places. However, this preference allows you to void in a different period, so it's usually turned on. Remember to check SuiteAnswers for articles related to your issue, such as SuiteAnswers ID 14519 titled "Void Button on Customer Payment Is Missing". ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******