I have a custom advanced html template which shows the price of serialize item. It consists of Netsuite title of serialize item and barcode as well as price and also serial number. But when I saw a report of an item, instead serial number, internal number was encountered. what's happening?

AI generated answer (using internal Slack threads):

It seems like you're encountering an issue where the internal number is being displayed instead of the serial number in your custom advanced HTML template. This could be due to a few reasons: 1. Field Mapping: The field that you're referencing in your template might be mapped to the internal number instead of the serial number. You should check your field mapping in the template to ensure that it's referencing the correct field. 2. Data Source: The data source that you're using to populate the template might be providing the internal number instead of the serial number. You should check the data source to ensure that it's providing the correct data. 3. NetSuite Configuration: There might be a configuration in NetSuite that's causing the internal number to be used instead of the serial number. You should check your NetSuite configuration to see if there's anything that could be causing this issue. To resolve this issue, you should first check your field mapping and data source to ensure that they're correct. If they are, then you should check your NetSuite configuration. If you're still encountering the issue after checking these things, then it might be a more complex issue that requires further investigation. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******