How can I implement email approvals without logging into NetSuite? I don't think any sort of bundle will work (SuiteApprovals / Advanced Approvals). We are implementing customizations that will place workflow drivers on employee and department fields, with multiple different tiers defined by-department. I need to build it myself I think. Is this the way? Anyone done this? https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/chapter_4235218166.html

Email Capture Plugin which is exactly what you are thinking, you can store some info from that email in a custom record and enhance your logic from there.

Thanks. I spoke to a someone who used a SuiteLet without login and encrypted the url params so that might be an option too.

If a part of the goal is to store a copy of the email on a record(s) in NetSuite, take a look at CloudExtend. If you like them, I have a partner discount code somewhere I’m happy to share. If there’s no requirement (per se) to have the approvals flow through NetSuite, I’d definitely bring this one into an easy workflow app outside of NetSuite. Then based on triggers or steps in the approval chain, you can introduce the NetSuite connection. I do a lot of variations of what you describe using Slack custom apps and workflows, Jira, ClickUp, and Zapier tables. Especially if multi step and cross department collab is needed, everyone will have a better experience.