dennysutanto
01/31/2025, 10:35 AMCeligo AI
01/31/2025, 10:35 AMAI generated answer (using internal Slack threads):The issue of your invoice group status being undefined and total amount being 0 could be due to several reasons. 1. Mis-ordered Intraday Transactions: If the transactions related to the invoice are not in the correct order, it could lead to such issues. For instance, if NetSuite thinks that you shipped out the item before you received it, it could result in a zero amount. You can check this by pushing your receipt date back one day and then recalculate costing to see if that fixes it. 2. Partial Fulfillment of Sales Order: If a sales order is partially fulfilled, the tax calculated on the Ecom website that was put on the sales order might not carry over to the invoice. This could result in the tax rates on the invoice for a partially fulfilled order getting set to 0 even though the proper tax code is still set at the line level. 3. Vendor Bill Status: If the vendor bill related to the invoice is not in 'Paid in Full' status or if the 'Payment Hold' is checked, it could lead to the credit button missing and possibly affect the invoice group status and total amount. Please check these aspects in your NetSuite account. If the issue persists, you might need to delve deeper into your account settings and customizations related to taxes and transactions. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
01/31/2025, 10:35 AMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.830228209
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.816566765
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813924253
Celigo AI
01/31/2025, 10:36 AM