Hagar Ahmed
01/27/2025, 11:03 AMCeligo AI
01/27/2025, 11:03 AMAI generated answer (using internal Slack threads):Based on the conversations, it seems that the credit limit warning showing on item fulfillment but not on sales order could be due to the settings in your NetSuite account. In NetSuite, under Setup > Accounting > Accounting Preferences, there are settings for "Customer Credit Limit Handling" and "Customer Credit Limit Includes Orders". If the "Customer Credit Limit Handling" is set to "Warn Only", it should give a warning when the customer's credit limit is reached. However, if the "Customer Credit Limit Includes Orders" box is not checked, the system might not consider the sales orders while calculating the credit limit, hence no warning on sales orders. Also, the "Hold" setting on the customer record on the financial tab could affect the warning. If the "Hold" is set to "Auto", it should mark them on hold if they have exceeded their limit. However, it seems like there might be a possible defect with the "Auto" setting as it's not working as expected for some users. Please note that these settings might not work as expected due to possible defects in the system. It's recommended to check these settings and adjust them according to your business needs. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
01/27/2025, 11:03 AMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.836081922
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.826596081
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.817961693
Celigo AI
01/27/2025, 11:03 AM