Milcho Dimkov
01/22/2025, 8:13 AMCeligo AI
01/22/2025, 8:13 AMAI generated answer (using internal Slack threads):Based on the conversations, it seems like the issue with the 2FA page being blank could be due to a few reasons: 1. Custom JavaScript running on NetSuite domains: If you have any custom JavaScript running on all NetSuite domains, it might be causing an issue with the 2FA page. Try disabling any such scripts and see if the issue persists. 2. Browser or device settings: The 2FA settings are stored on a user's internet browser, and a file gets stored on that device that expires in 30 days. If the user's browser is set up to clear cookies when they leave a site, this would require their 2FA each time. Also, the 2FA might be prompted with each new device or IP address. 3. Resetting 2FA settings: If the issue persists, you might want to consider resetting the 2FA settings for the user. You can do this by navigating to Setup -> Users / Roles -> User Access Reset Tool. Here you can enter the email address of the user and select Reset 2FA settings. This will prompt the user to reinitiate the 2FA authentication once they enter their password. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
01/22/2025, 8:13 AMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.849540532
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.838775158
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.828067422
Celigo AI
01/22/2025, 8:13 AM