Starting on 9/13, Netsuite has been generating Planned Transfer Orders and Planned Work Order generated today with number #-1.
When we try to open one of them, we get the error notice "Permission Violation: The restrictions on your role deny you access to this record.".
I thought it was a permissions issue, but it happens even when I am login as Admin.
• Do any of you know any reasons why the Planned TO's and WO's was generated as -1 ?
We opened a case with NS Support on 9/13, but it's been a week and Netsuite Support has not done anything.
We have not even heard from them since last Friday 9/16.
I got our Sales Rep involved yesterday to escalate this, and so far nothing.
Extremely disappointed and frustrated.
I will appreciate any information you can shared.