Hi, I have created a customer refund, but unable to see the transaction in the ACH queue. We use advanced electronic payments. To issue a payment for the customer refund we created is not showing up in the Payments->Payment processing->Customer Refund Payments. I checked all the EFT check boxes on customer and refund record, it is enabled. Also, check the bank details of the customer, everything looks correct for me, but still unable to see the transaction when bank is selected in the payments section. Can someone please provide inputs if you have encountered this issue before? Thanks in advance.

is the bank account available for payments for this customer (same subsidiary as bank account subsidiary and the same currency as the bank account currency)?