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01/08/2025, 4:06 PMCeligo AI
01/08/2025, 4:06 PMAI generated answer (using internal Slack threads):The system-generated email address in NetSuite is typically in the format of system@sent-via.netsuite.com. This email address is used when NetSuite sends out system-generated emails, such as notifications or automated responses. To find the email template that has been sent from this address, you can follow these steps: 1. Navigate to the Setup > Company > Email > Email Templates. Here you can find all the email templates that are used by NetSuite. 2. If you can't find the template you're looking for, it might be because the email is being sent by a script or a workflow. In this case, you can download all script files from your file cabinet and do a search of all files for "nlapisendemail" or "email.send". This would show you if there's a script sending them. 3. For workflows, you would probably need to check them manually. You can limit that by looking only at workflows related to the records that the emails are about. 4. For saved searches, you also want to check for searches where there's an individual recipient and not just recipient from results. You can do a search of all saved searches which send any emails by filtering to "triggered" = "T" OR "scheduled" = "T". Remember, if users are sending emails and it's tagging it with the system@sent-via.netsuite.com address, it's because you don't have DKIM set up. Setting up DKIM can help with email deliverability and security. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
01/08/2025, 4:07 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.827323616
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813850939
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.80911386
Celigo AI
01/08/2025, 4:07 PM