Merge two duplicate customers which are not being ...
# ask-stanley-ai
s
Merge two duplicate customers which are not being matched in the duplicate search.
c
AI generated answer (using internal Slack threads):
To merge duplicate customers in NetSuite, you can use the 'Merging or Deleting Duplicate Records' feature. Here is the link to the official NetSuite documentation on how to do this: Merging or Deleting Duplicate Records. However, there are some restrictions to be aware of. For example, if a customer has a value in the 'Represents Subsidiary' field, it means it's an intercompany customer and they have all sorts of restrictions on them that regular customers don't. It would make sense that merges wouldn't be possible for them. If you have customers with transactions having different subsidiaries, you might need to use the 'Multi-Subsidiary Customer' feature to have a chance at using an 'EntityDeduplicationTask'. Here are the links to the official NetSuite documentation on these features: Multi-Subsidiary Customer and EntityDeduplicationTask. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.823355079
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.818832338
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.811768055
Please provide your feedback on this answer.