Sales order and Credit Card rejected does not allo...
# ask-stanley-ai
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Sales order and Credit Card rejected does not allow me to reenter Credit card info
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AI generated answer (using internal Slack threads):
Based on the conversations, it seems like you're encountering an issue where you're unable to reenter credit card information after a sales order and credit card have been rejected. This could be due to a number of reasons, but it's important to note that credit card information should only be entered and maintained in secure encrypted fields available in NetSuite on the Credit Card subtab of Customer records and on transaction forms. Entering payment card information in unencrypted fields violates the PCI Data Security Standard and may lead to payment card data theft. If you're trying to change the payment method after a sales order has been authorized with a credit card, you might encounter an error. One workaround mentioned in the conversations is to set the Payment Method to a different one, save it, then edit it again, remove the Payment Method and change the terms to the desired one. However, you should also check to make sure the funds were not captured and possibly settled. If the funds have settled, a credit memo may be required. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.827502787
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.826664746
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824362099
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