Why this issues (with client instances) • Client needs to re-enter their security questions (needs to create them) every time they log into NS

AI generated answer (using internal Slack threads):

Based on the conversations, the issue of a client needing to re-enter their security questions every time they log into NetSuite could be due to several reasons: 1. The user's browser settings might be set to clear cache/cookies every time it closes. This could cause the system to not remember the user's security questions, prompting them to re-enter them every time they log in. 2. The user might have access to multiple NetSuite accounts. If the same email address is used for multiple NetSuite instances, it could cause issues with password and security question resets. To resolve this issue, you could try the following steps: 1. Check the user's browser settings and ensure it's not set to clear cache/cookies every time it closes. 2. If the user has access to multiple NetSuite accounts, remove their access from all systems. This will wipe out the central access table. Then, give them access to one system and let them log in and set up their security questions in the first instance. Once done, give them access to other instances. The credentials set in the first instance should be inherited by the other instances. Remember, it's always a good practice to use different email addresses for different NetSuite instances to avoid such issues. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******