what is the "grab" field in cases

AI generated answer (using internal Slack threads):

The "grab" field in cases is a feature in NetSuite that allows a user to take ownership of a case. When a case is "grabbed", it is assigned to the user who grabbed it. This is typically used in customer support or case management scenarios where multiple users may be viewing a list of cases, and a user can "grab" a case to start working on it, which also signals to other users that the case is now being handled. In the context of workflows, the "grab" action is equivalent to setting the assignee of the case. If you want to set a custom date/time field when a case is grabbed, you could potentially create a workflow that triggers on the case assignee field change, and in that workflow, set your custom date/time field. To enable the "Grab" option for cases, you need to make sure that the Support Rep field is set to 'T' on the employee record. Also, if you are using case territories, the relevant teams should be listed under the assignment sub list in the Case Territory. If you are trying to assign cases to groups, you might want to try using the 'From Field (Record Join)' option, as it might work for your needs. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******