On supplier side, you can void a supplier payment. Why can you not to the same on the customer side?

AI generated answer (using internal Slack threads):

In NetSuite, the ability to void a transaction is dependent on the type of transaction and its status. For supplier payments, you have the option to void the payment if it has been mistakenly issued or duplicated. This is because the supplier payment is a direct financial transaction that affects your bank balance and the supplier's account balance. Voiding the payment will reverse the financial impact of the transaction. On the other hand, customer payments in NetSuite are tied to invoices or sales orders. These are not direct financial transactions, but rather they represent a commitment from the customer to pay a certain amount. If a customer payment is mistakenly recorded or duplicated, the correct action would be to issue a customer refund or credit memo, not to void the payment. This is because voiding a customer payment would not accurately reflect the financial transactions that have occurred. In summary, the difference in the ability to void payments on the supplier side versus the customer side in NetSuite is due to the nature of the transactions and the financial impact they have. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

how do i get a reply from AI? i am posting here but i am not getting a response. please help.

Not sure if the AI can process images. That might be why chief

thanks. let me try without images

It's pretty good tbh, especially for answering novice questions that I ask, but I guess if the topics are more obscure then it has less information to rely on and might spew out bs