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# ask-stanley-ai
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There was an error processing this request. Try again. Cannot read property 'trim' of undefined when doing the Obtaining Production Credentials step on saudi arabia einvoicing in the sandbox account
c
AI generated answer (using internal Slack threads):
Based on the conversations provided, it seems like you're encountering an error while trying to obtain production credentials for Saudi Arabia eInvoicing in the sandbox account. The error message 'Cannot read property 'trim' of undefined' typically indicates that the code is trying to apply the 'trim' function to a variable that is undefined or not set. This could be due to a few reasons: 1. The credentials you're trying to obtain might not have been properly initialized or set in the sandbox environment. This could be due to a recent sandbox refresh or some other changes in the sandbox environment. 2. There might be hard-coded links or references in your SuiteScript that are not valid in the sandbox environment. The account ID in the sandbox environment is different from the production environment, which could cause issues if your script is using hard-coded references. 3. If you're using a payment processing profile or some other integration, you might need to re-enter the authentication credentials in the sandbox environment. This is typically required after every sandbox refresh. To resolve this issue, you might need to check your SuiteScript for any hard-coded references or variables that are not properly initialized. If you're using a payment processing profile or some other integration, try re-entering the authentication credentials in the sandbox environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824246764
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.822757125
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.813668251
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