one of the users is seeing the company logo when printing any kind of report, other users do not see it, what could be the problem?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue of the company logo not appearing for some users when printing reports from NetSuite could be due to a few reasons: 1. Browser Cache: The browser cache might be storing the old logo and not updating it with the new one. A 'hard refresh' (CTRL+F5 on PC) might solve the issue. If not, clearing the browser cache via the settings (but not the history) might help. 2. File Replacement vs New Upload: If you've uploaded a new logo file to the file cabinet and chosen that as the logo, the pages might still use the old file id in the URL to load the image. Replacing the logo on the existing file instead of uploading a new one might solve the issue. 3. Printer Driver Issue: If the logo appears blurry or dotted, it might be a printer driver issue. However, this seems less likely as it would typically affect all documents printed from NetSuite, not just those with the company logo. Please ensure to check these points and see if they resolve the issue.