We currently have a pop-up that occurs when creating any credit memo to a customer. It reads, "Warning, you have changed a rate from the original rate invoiced. Are you sure you want to credit the customer at a rate different from the invoice?" Right now, this pop up is occurring even when a credit memo is created on its own, without an associated invoice. Are we able to adjust the pop-up to only occur when we create a credit memo from an invoice and the rate is different from the rate on the invoice?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the pop-up warning you're experiencing when creating a credit memo is not a standard NetSuite behavior. It might be a result of a custom script or SuiteFlow that's been implemented in your environment. To adjust this behavior, you would need to modify the script or SuiteFlow that's triggering the pop-up. If it's a SuiteScript, you would need to add a condition to check if the credit memo is being created from an invoice and if the rate is different from the rate on the invoice before triggering the pop-up. If it's a SuiteFlow, you would need to adjust the criteria of the workflow to only trigger when these conditions are met. Please note that this would require a good understanding of SuiteScript or SuiteFlow, and you might need to engage a developer if you're not comfortable making these changes yourself. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

Okay I found it in a workflow

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