Credit Memo first before refunding? Or refund directly?

AI generated answer (using internal Slack threads):

In NetSuite, the general practice is to create a Credit Memo first before issuing a refund. This is because the Credit Memo is used to adjust the customer's account or to reverse an invoice or another charge. Once the Credit Memo is applied, you can then proceed to issue a refund. Here's a general process: 1. Create a Credit Memo: Go to Customers > Sales > Create Credit Memos/Refunds. Fill in the necessary details and save the record. 2. Apply the Credit Memo: Go to Customers > Sales > Accept Customer Payments. In the Apply tab, you will see the Credit Memo you created. Check it and save the record. 3. Issue a Refund: Go to Customers > Sales > Issue Customer Refunds. Select the customer, and you will see the payment from the Credit Memo. Check it and fill in the necessary details, then save the record. Remember, this is a general process and might vary depending on your company's specific workflows and policies. Always consult with your NetSuite Administrator or Accountant to ensure you're following the correct procedures. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******