We have a bill-to address on the sales order that is changing back to what it was when it was originally saved. Why is this happening

AI generated answer (using internal Slack threads):

Based on the conversations, the issue of the bill-to address on the sales order changing back to what it was when it was originally saved could be due to a few reasons: 1. Primary Contact Role: If a customer has a contact with a role of "Primary Contact" with a certain address, NetSuite may copy this to the Billing Address on all transactions. If you remove the "Primary Contact" role from this contact, the transactions should show the correct address. 2. General Preferences Setting: There is a checkbox under

Company -> General Preferences

labeled

Add Primary Contact to Bill To Address

. If this box is checked, NetSuite will automatically add the primary contact to the bill-to address on the sales order. Unchecking this box should prevent this from happening. Remember to check these settings and roles in your NetSuite environment to ensure they are configured correctly. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******