I enabled "Add to Cart" buttons on the Facets view...
# ask-stanley-ai
a
I enabled "Add to Cart" buttons on the Facets views in SuiteCommerce, but whenever a shopper clicks any of the Add to Cart buttons in the facets views, it doesn't work, and instead pops up modal that says "Sorry, there is a problem with this Item and can not be purchased at this time. Please check back later." However, all other Add to Cart buttons work properly. What could be wrong?
c
AI generated answer (using internal Slack threads):
The issue you're experiencing with the "Add to Cart" button in the Facets views in SuiteCommerce could be due to a few reasons. 1. Item Configuration: The item that you're trying to add to the cart might be a parent item in a matrix. Matrix parent items cannot be added to the cart directly. Instead, the shopper should select a child item (like a specific size or color) to add to the cart. 2. Item Availability: The item might be out of stock or not available for purchase. Ensure that the item is available and in stock. 3. Permissions: There might be a permissions issue preventing the item from being added to the cart. Check the permissions for the item and the user trying to add the item to the cart. 4. Item Record Settings: Check the item record settings in NetSuite. There might be a setting that's preventing the item from being added to the cart. Remember to check these points in your NetSuite account and adjust accordingly. If the issue persists, you might need to delve deeper into the SuiteCommerce configuration or the specific item settings. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824923396
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.820884585
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.811180234
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