Has anyone ever encountered the issue that when a ...
# suitecommercet
Todd Juenemann
12/03/2024, 4:48 PMHas anyone ever encountered the issue that when a customer logs in, goes to Billing > Invoices and selects an invoice and clicks Make Payment, the next screen comes up and says to select an invoice to pay but the screen is blank?
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Steve Goldberg
12/03/2024, 5:11 PMAre you able to replicate it? It would be helpful to see what the developer console says
Steve Goldberg
12/03/2024, 5:11 PMOtherwise, I think the most likely issue is that their role doesn't have the right permissions, particularly around creating payments, payment instruments, and ACH payments
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Todd Juenemann
12/03/2024, 5:13 PMYes, I can log in as the customer and duplicate the issue, and please forgive my nativity, but I have no idea what you mean by the developer console? I do not think it is permission related, as they have been able to make payments in the past.
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Steve Goldberg
12/03/2024, 5:13 PMThe browser's developer console. Open it by pressing F12 and then clicking on the Console tab
Steve Goldberg
12/03/2024, 5:13 PMThen do the action just before it stops working
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Todd Juenemann
12/03/2024, 5:18 PMI did what you said and I do not get anything.
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Steve Goldberg
12/03/2024, 5:32 PMOK, well, it's hard for me to help. If you're not used to debugging an SC site, you will need to find someone who is.
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Todd Juenemann
12/03/2024, 5:36 PMThanks Steve, I have opened a support ticket with NetSuite.
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Steve Goldberg
12/03/2024, 5:37 PMBest starting point for sure. If you have ACS, they can also take a closer look.
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mightyd3
02/17/2025, 7:04 AM@Todd Juenemann what ended up being the issue. Seeing similar things. Convinced it is a Payment Instrument issue.
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