Payment was created for incorrect customer in clos...
# ask-stanley-ai
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Payment was created for incorrect customer in closed period. How should this be corrected?
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AI generated answer (using internal Slack threads):
To correct a payment that was created for the incorrect customer in a closed period, you should not reopen the period. Instead, you should follow these steps: 1. Create a credit memo against the incorrect payment. This will offset the incorrect payment and close it out. 2. Create a new payment for the correct customer. This will ensure that the correct customer is billed. Remember, reopening a closed period is not recommended as it can lead to discrepancies in your financial reports. Instead, make corrections in the current period and reference the original transaction to maintain a clear audit trail. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841003716
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.835855067
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.831169307
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