Set up DKIM for our domain. How come NetSuite emails are still coming through as generic and not from our domain? Do we need to set up a SPF?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Setting up DKIM (DomainKeys Identified Mail) for your domain in NetSuite is a straightforward process. However, even if you have DKIM configured correctly in NetSuite and your email, NetSuite won't treat you as compliant until you have a separate setting on your email server. This setting is called DMARC (Domain-based Message Authentication, Reporting & Conformance). The simplest DMARC record you can set up is

v=DMARC1; p=none

. If you're experiencing issues with your emails being treated as spam or being blocked, it could be due to a few reasons. One possibility is that an IP that NetSuite is using has been marked as spam. In this case, you would need to reach out to the relevant parties to get it removed from the spam list. Another possibility is that you're not fully DKIM compliant. Even if you have DKIM set up, you aren't fully compliant unless your server has a basic DMARC configured. Without this, NetSuite will properly spoof your emails, but many backend processes may treat you as though you aren't compliant. This could result in your emails being treated as spam or being blocked. In addition to DKIM and DMARC, you might also need to set up SPF (Sender Policy Framework). This is a type of DNS record that identifies which mail servers are allowed to send email on behalf of your domain. If you're seeing an SPF=Fail message, it could be because you need to add all the NetSuite IP addresses to your SPF record. Remember, these are just potential solutions based on the information provided. You may need to investigate further to identify the exact cause of your issue.