I wish NetSuite wrote incident reports like this https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

One could only wish. This is what we got when we pressed our account manager for the RCA that's apparently "published through the normal process"

“An infrastructure issue resulted in an interruption in database service. The Engineering Team followed our prepared recovery procedures and database service has been restored. We are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the future. We apologize for any inconvenience due to this issue.

One could only wish. Instead, I'm left with my imagination: Someone feeding their hamster spilled water on the most important power cord in the building. No one could figure it out because there are 500 important power cords.