Is there a non-technical user alternative availabl...
# releases
m
Is there a non-technical user alternative available to what used to be SuiteAnswers? "Help" is great, but isn't a fantastic end-user resource and lacks many of the articles responding to particular issues SuiteAnswers used to contain. New SuiteAnswers seems to either no longer work for simple queries (ie. "Create Inbound Shipment") or is missing a wealth of content. Curious if I'm missing where those types of searches should now be performed. (edited)
s
If you click on left side menu, it's more segregated, click on expertise or the area you want to read more on and you will see the suiteanswers you are looking for
m
@Suitestallion missed responding to* your response - thank you! however, learned there was a defect (now resolved) which applied only to TSTDRV accounts
TSTDRV accounts had 3 articles available in SuiteAnswers 2.0, Sandbox + Production accounts weren't impacted & properly displayed all expected results
i don't know if the release was published to all TSTDRV accounts, but it was resolved for all of mine as of Sept. 19. If anyone else experiences the same issue in TSTDRV, reference defect 688302
s
Yeah I found out after I responded here that only live production was working fine, apologies
m
all good! your response prompted me to check in a prod account & compare
thank you
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