Hello! How does everyone handle customers who have an ampersand or the word and in their name? We have the hardest time finding these customers, it seems to pull up a never ending list. For example "J&M" or "J & M" or "J and M" is near impossible to find.

have tried customers > search > advanced search > use criteria such (name contains & )

Is there a way to make that change for the global search?

u say you have customers using & in their names right like A & B ..

Yes, and when we type them in to the global search we get a massive list of customers

ah i see even customer that not contain & what i suggest is create a saved search for customer with Criteria this criteria Name contains & , am not sure if you can do it though global search

Create a custom entity field. Make it searchable. Have a workflow to replace "&" with "and" and have it set in that field. This way you can always search for customers with "And" and not worry about "&"

use the actual double quotes, if you are searching for

J&M

then use

"J&M"