In Search of Support to Diagnose Dashboard Portlet Issue party furby*:* • We have one user that is experiencing an issue with one of the saved search portlets published on their roles dashboard. • The issue is that when she sets the filter to her name, she sees an odd pop up box with A tag type of links for the sales order search results. {see screenshot} • She is able to view all results appropriately if she expands the portlet to full screen What I have tried: 1. Replicating her process using the same role -->> Was unable to replicate, it worked fine for me 2. No other user has reported this issue 3. Clearing cache from browser --> Same outcome 4. Switching browser --> Same outcome 5. Logging out and back in 6. Verifying her personal set preferences has sufficient # of rows in list segments and max entries in dropdowns Our license is unable to create support tickets for non-urgent matters, so I am hopeful you all can help come up with some ideas on how to further troubleshoot/diagnose and ultimately resolve 🙏

What field is this filter using? Is it custom?

Yes it is a custom field

I suggest looking into the setup of both the field in question and the Ops Contact field, and look for a formula or a reference that may be incomplete based on the user by comparing the problem user to another user that is not experiencing issues.

What happens if you have her reset the portlet?

@Patrick Olson It's a locked published dashboard that is restricted so she is unable to do that on her end 😕 Thank you for thinking about it! All she can do is refresh which did not work. And I am unable to replicate her experience when I log in with the same role and navigate the dashboard portlet @Nick I will have a look at it from that angle, thank you for the suggestion

No pop up blockers on the browsers, right? Sometimes they interfere