NetSuite Telephone Support Drinking Game Take a shot if any of the following occurs: Support rep struggles with their own support search engine Support rep confirms your email address before sending you a webex invite Webex behaves in a different way than the last three sessions (password / no password, etc) Support rep uses the phrase “By the way” You know more about NetSuite than the rep does Support rep makes you try in different browsers, and the issue still remains Background noise sounds like support rep is at home making dinner for 17 toddlers Chug if any of the following occurs: There is an “existing enhancement request for this issue” (extra shot if request is from < 2010) Support rep refuses to file a defect, claiming that this is “expected behaviour” Support rep asks you how your business is effected by this critical bug in a system that costs your company tens of thousands of dollars a year.