I am sending an email from NetSuite on a transaction record. The user replies and it is logged in the communication subtab. How can I obtain a copy of this reply in my email inbox automatically?

AI generated answer (using internal Slack threads):

In order to receive a copy of the reply in your email inbox automatically when a user replies to an email sent from a transaction record in NetSuite, you need to ensure that the sender's email address is correctly set up in NetSuite. This can be done under Home > Set Preferences. Also, you need to enable the

Capture Email Replies

feature in NetSuite. You can find this under "SETUP > COMPANY > ENABLE FEATURES > CRM". This feature allows NetSuite to log the replies in the communication subtab of the transaction record. However, if you want the replies to create a case in NetSuite, you can use the 'Email to Case' feature. This feature is also found in the 'Enable Features' section. But, it doesn't capture replies to emails that originated from a transaction in NetSuite. If you want to create a case from the replies to the emails sent from a transaction record, you might need to create a workflow that triggers when an email reply comes in, which will then create a case or task. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******