I have journal entries that are being paid by other journal entries, when they payment is applied and the difference on Credit and Debit is 0 the payment record is never made. Is there a way that the payment record could be linked to the Journal entry?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems that the issue you're facing is related to the way NetSuite handles Journal Entries (JE) and their application to customer payments. In NetSuite, a debit to Accounts Receivable (AR) on a JE is considered an "invoice" and a credit is considered a "credit memo". They will stay open until you apply something against them until the balance is down to zero. You can apply them basically like any other invoice or Credit Memo through accept customer payments or on the Credit Memo record itself. However, for a JE to be applied to a customer payment, the JE must have the customer name in the Name column. Also, the AR account used in the JE should be the same as the one used in the customer payment. If you have done all of this and the payment record is still not being linked to the JE, it might be worth checking if there are any workflows or scripts running that could be affecting this process. Remember, it's always a good practice to be careful about posting JEs to AR unless you absolutely have to and if you do, always use a customer record on that line or it will create a big mess. AP accounts work the same way. If you're still facing issues, you might need to look into custom scripting or workflows to automate this process, but that would require a deeper understanding of your business processes and NetSuite setup.