Payment file stuck in queue
# ask-stanley-ai
d
Payment file stuck in queue
c
AI generated answer (using internal Slack threads):
****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** If your payment file is stuck in the queue with the status 'Marking Payments for Processing' or 'Processing Payments', you can try to manually change the status to 'Cancelled' and then hit 'Reprocess'. This has been reported to resolve the issue in some cases. However, before doing so, it's recommended to check the related records such as Vendor Bills or Invoices to ensure that the payment file was not processed correctly. If the payment file was processed correctly, you might see a related payment record created by a Map/Reduce script. If the issue persists, you might need to split your payment run into two halves to identify any potential issues with vendor setup or missing data. Please note that these are suggestions based on previous conversations and may not work in all cases. Always ensure to follow your organization's policies and procedures when dealing with payment files.
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.85676986
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.845986485
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.842086434
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