configuring return reasons

AI generated answer (using internal Slack threads):

In NetSuite, the typical return/refund process is as follows: Return Authorization --> Credit Memo --> Customer Refund. If you want to add a shipping amount to be refunded to the Return Authorization, you can create a Shipping Cost item and add it when you issue return authorizations. Here are the steps: 1. Navigate to List > Accounting > Items > New. 2. Select Other Charge: For Sale. 3. Name this Item (Ex. Shipping Cost) 4. Under Accounting tab, select an Income Account (Ex. Freight and Delivery). 5. Click Save. When processing the Return Authorization: 1. Go to Customer Record. 2. Under Sales tab > Transactions Sub tab > select Invoice with status Paid In Full > Take note of Shipping Cost in the Summary box or Shipping tab of the Invoice. 3. Click Authorize Return button. 4. Add Shipping Cost Item. 5. Manually enter the unit price equals to the Shipping Cost you noted in Step 2. 6. Click Save. To process the refund from the Return Authorization: 1. Click on Refund button. 2. Click Save. For exposing a return form (RMA) to customers on a SuiteCommerce site, SuiteCommerce does support returns but only in a particular flow. The user needs to go to the sales order, and start the return from there. There's no standalone RMA form. However, a module can be developed to have a standalone form. Make sure your customer center role has permissions for creating returns. For handling/somewhat automating partial refunds against line items on Sales Order transactions and then keeping track of a new returnable price for that item in the case it gets returned after-the-fact, it's important to consider if the overhead of managing this process outweighs the potential savings. It can get messy if you can't keep track of a returnable price and a return is failing because you are attempting to over-refund. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******