On a RMA Record, what criteria must be met for the...
# ask-stanley-aim
Mike Casey
08/22/2024, 4:54 PMOn a RMA Record, what criteria must be met for the Refund button to appear?
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Celigo AI
08/22/2024, 4:54 PMAI generated answer (using internal Slack threads):In order for the Refund button to appear on a Return Merchandise Authorization (RMA) record in NetSuite, the following criteria must be met: 1. The RMA must be approved. 2. An Item Receipt must be created from the RMA. This can be done using the 'Transform Record' action type and selecting 'Item Receipt' from the dropdown menu under Parameters. 3. The 'Do Not Stock' option must be unticked during the Item Receipt creation process. This ensures that the stock is written off. Once these conditions are met, the Refund button should appear on the RMA record, allowing you to process the refund. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
08/22/2024, 4:54 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.81717211
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.816778183
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.815707862
Celigo AI
08/22/2024, 4:54 PMPlease provide your feedback on this answer.
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mesper
08/22/2024, 5:21 PM3. The 'Do Not Stock' option must be unticked during the Item Receipt creation process. This ensures that the stock is written off.
That is not correct. That option can be ticked and you can still refund it. Great if you just want to credit a price difference
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