i receive partial payment for a customer invoice to pay specific items. i want to be able to apply the cash against the item, not the invoice in total. is this possible?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** In NetSuite, payments are typically applied to invoices as a whole, not to individual items within an invoice. However, there are a few workarounds you could consider: 1. Create a Credit Memo: If a customer has overpaid on an invoice, you could create a credit memo for the overpaid amount and apply it to the specific item on a future invoice. This would effectively allow you to apply the cash against the item, not the invoice in total. 2. Use a Custom Transaction: If this is a frequent occurrence, you could create a custom transaction to hold this Accounts Receivable. On the payment screen, you would fully pay off the current invoice but also add in the custom transaction as an offset. This would ensure your total payment received in the bank is correct, and your custom transaction can show on AR reports. 3. SuiteSolutions AR Deduction Chargeback Management: If you have access to SuiteSolutions, there is a solution called AR Deduction Chargeback Management that might be helpful. This solution provides a structured process for managing and tracking deductions and chargebacks against customer payments. Remember, these are just workarounds and may not perfectly fit your needs. It's always a good idea to thoroughly test any changes in a sandbox environment before implementing them in your live account.