Is it best practice to zero all quantity on sales orders when you cancel them?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the best practice when cancelling a sales order is not necessarily to zero all quantities. Instead, it is recommended to adjust the quantities to match what was shipped. This allows for a record of what was initially ordered, what was shipped, and what was cancelled, without causing potential problems with billing. In the case of a partial fulfilment where the remainder will not be fulfilled, it is suggested to manually adjust the quantity to equal the quantity shipped. For larger clients, it might be beneficial to script a button on the transaction that says CLOSE lines, and add a custom column on the transaction for CANCELLED QTY. When Close is clicked, whatever hasn't been received or fulfilled yet goes into cancelled, and the quantity gets adjusted to be the quantity shipped, so the line is considered closed. In the scenario where a refund is needed for a backordered item that was never shipped, it is suggested to set the QTY on the Cash Refund to 0, but leave the amount. Alternatively, the inventory item could be replaced with a non-inventory item, and set the display name instead. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******