Testing Direct Debits invoice processing. Set up a customer and ticked DD, added bank details and entered a sales invoice. The transaction does not show in DD payment file generation. Why?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems like there could be a few reasons why the transaction does not show in Direct Debits (DD) payment file generation after setting up a customer and entering a sales invoice. 1. Invoice Groups: One of the users mentioned that they were able to get it to work by generating invoice groups. It's possible that your transaction is not appearing because it's not part of an invoice group. 2. Configuration: Another user pointed out the importance of properly configuring DD. This includes setting up company bank details and customer bank details, and checking the DD case on the customer record. 3. Transaction Type: Direct Debits typically work with invoices only. If you're trying to create a DD payment file without an actual invoice, it might not work. However, one user suggested exploring Customer Deposit transactions as they do have the DD fields. 4. Electronic Bank Payments Bundle: If you're using the Electronic Bank Payments bundle for customer payments, it's important to note that it works the same way as the vendor side. Once you transmit the payment file to the bank and it's processed, the bank will auto-debit the accounts of the customers. There's no additional authorization needed from the customer. However, this bundle does not address payments from customers. For that, you would need to use bank feeds and cash application. Please review your setup and configuration based on these points to troubleshoot the issue.