how do i change the shipping address on a customer invoice

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** To change the shipping address on a customer invoice in NetSuite, you would typically go to the invoice record and edit the shipping address directly. However, if the period in which the invoice was created is closed, you may need to allow non-GL changes in the closed period settings. Here are the steps to follow: 1. Navigate to the invoice record you want to change. 2. Click on the 'Edit' button. 3. Scroll down to the 'Shipping Address' section. 4. Click on the 'Select' button and choose the new address or click on 'Custom' to enter a new address manually. 5. Click on 'Save'. Please note that if you are unable to change the address and it reverts back after saving, there might be a script running on your account that is reversing it to the original address. In this case, you would need to identify and modify the script. Also, keep in mind that changing the shipping address might not be possible if it changes the tax nexus. If the customer is based in a nexus for which you are required to charge a different kind of tax, you might encounter an error message. In this case, you cannot change the nexus or subsidiary on a transaction once it has been saved. If you want to show a custom address on the customer display, it's the address that is marked as "default billing" that is shown on the header of the customer page. If you're trying to get the shipping email address to show on the packing slip, you might need to customize your PDF transaction form.