I am having issues with using Online Case Forms. Some of our customers are filling this up in our website and there are times where Cases are not created in NetSuite

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like you're experiencing issues with Online Case Forms not creating cases in NetSuite. This could be due to a variety of reasons. Firstly, ensure that the form is correctly set up in NetSuite. You can do this by navigating to Setup > Support > Online Case Forms. Make sure that the form is associated with the correct customer account and that the email address is correctly linked. Secondly, it's important to note that Online Case Forms are geared towards customers. If the form is being filled out by someone who is not a customer, it may not create a case in NetSuite. Lastly, there could be an issue with the browser compatibility. As per the conversations, it was noted that the form doesn't work in Chrome or Internet Explorer, but only in Firefox. If none of these solutions work, it might be worth considering using an external case form instead. This can be associated with a website that is not linked to NetSuite and support cases can flow directly into NetSuite, linking to a customer account by email address. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******