I can't seem to get the customer segments and item segments to line up in the web store the way they do in the Customers by Item workbook. I changed by CSM so looks like the following: Item Segment Website Visibility Level Customer Segment Unmapped Items Hide Fully --ALL USERS-- Items A Display Fully Customers X Items B Display Fully Customers X and Customers Y Items C Display Fully Customers X and Customers Y and Customers Z The Customers By Item workbook shows A with X, B with X and Y, and C with X, Y, and Z. But if I log in as X, I see Items from A,B, and C. If I log in as Y, I only see B, and If I log in as Z, I only see C Maybe I incorrectly understand how PCV and the CSM work, but this seems backwards to me. So I reversed the CSM table so A --- XYZ, B --- XY, and C ---- Z, rebuilt the search index from the Web Site Setup page, and tried logging in as X, Y, and Z in turn again. Same problem but in reverse. Now I'm not sure if I'm testing the logins on current info or old info anymore. If build search index makes it current in the web store, then does it make it current in the workbook, or does that update based on just saving the CSM? I just want to make it so Customer X only sees Items A, Customer Y can see Items A and Items B, and Customer Z can see all three, Items A, B, and C. Maybe I need to make the Item Segments be the thing that includes the multiple item groups, rather than relying on the CSM's ability to map one Item Segment to multiple Customer Segments. Nope that makes it so X can only see A, Y can only see B, and Z can only see C. That's not what I want, either. Or are the workbooks only fully updated if I rebuild the search index?

AI generated answer (using internal Slack threads):

It seems like you're having trouble with the Customer Segment Mapping (CSM) and the Price Catalog Visibility (PCV) in NetSuite. The CSM and PCV are designed to control the visibility of items to different customer segments on your web store. From your description, it seems like you've set up the CSM correctly, but the results are not as expected. The issue might be related to the way the search index is built or how the workbook is updated. When you rebuild the search index from the Web Site Setup page, it should make the changes current in the web store. However, the workbook might not be updated immediately. The workbook usually updates based on the saved CSM, but there might be a delay or it might require a manual refresh. If reversing the CSM table didn't solve the issue, it might be worth trying to adjust the Item Segments to include multiple item groups. However, this could lead to a situation where each customer can only see their specific item, which is not what you want. Unfortunately, without more information or access to your specific setup, it's hard to provide a definitive solution. It might be worth revisiting the NetSuite documentation or seeking advice from a NetSuite professional who has experience with CSM and PCV. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******